Refund policy
We hope you are delighted with your SommerSparkle purchase. However, we understand that there may be occasions when you need to return an item.
This policy does not affect your statutory rights.
Changing Your Mind
For most items purchased online, you may cancel your order from the date the order is placed until 14 days after the day you receive it.
To exercise your right to cancel, please email contact@sommersparkle.co.uk within this period and clearly state that you wish to cancel your order. Please include your name, order number and details of the item or items you wish to return.
Once you have told us that you wish to cancel, you must return the goods within a further 14 days.
Please contact us before posting your return so that we can provide the correct returns address and instructions.
Condition of Returned Items
You may inspect an item as you reasonably would in a shop.
Please take care of the item while it is in your possession and return it with its packaging and accessories where reasonably possible.
We may reduce the refund to reflect any reduction in the item’s value caused by handling beyond what is reasonably necessary to establish its nature, characteristics and condition.
Items Excluded from Change-of-Mind Returns
The right to cancel does not normally apply to:
- Goods made to your specifications or clearly personalised.
- Earrings, necklace sets containing earrings, hair accessories, hair decorations or face masks that have been supplied in sealed hygiene packaging where the hygiene seal has been broken after delivery.
These exclusions do not apply where an item is faulty, damaged, incorrect, or not as described.
Return Postage
You are responsible for the direct cost of returning an unwanted item following a change-of-mind cancellation.
We recommend obtaining proof of postage and using an appropriate tracked or insured service for valuable items. SommerSparkle cannot be responsible for a return until it has been received by us.Please retain your proof of postage until your return and refund have been completed.
If an item is faulty, damaged, incorrect or not as described, we will arrange the return or reimburse reasonable return-postage costs. Please contact us before returning the item.
Refunds
Once we receive your return, we will inspect it and confirm that your refund has been processed.
For a valid cancellation, we will refund:
- The price paid for the returned item.
- The cost of our least expensive standard delivery option, where applicable.
If you selected a more expensive delivery service, such as express or next-day delivery, we are not required to refund the additional amount above the cost of standard delivery.
Refunds will be made to the original payment method within 14 days after we receive the returned goods.
Your bank or payment provider may take additional time to place the money into your account after we have processed the refund.
Faulty, Damaged or Incorrect Items
Please contact us as soon as reasonably possible if an item arrives damaged, is faulty, is incorrect or does not match its description. Please provide your order number and, where helpful, photographs showing the issue.
Customers will normally have a 30-day right to reject goods that were faulty or not as described when supplied and receive a refund.
Exchanges
Please contact us if you would like to request an exchange. Exchanges are subject to product availability and the conditions and exclusions described in this policy.
Where an exchange is not available, we will process any refund to which you are entitled, upon our receipt of the item, and you may place a new order.
Unavailable Items
If an item you have ordered is unavailable, out of stock or can no longer be supplied, we will contact you as soon as possible.
Where we cannot offer a suitable alternative, or you do not wish to accept one, we will cancel the affected item or order and issue a full refund to your original payment method.
Proof of Purchase
We may ask for reasonable proof that the item was purchased from SommerSparkle. This may include an order confirmation, receipt, payment record or other suitable evidence.
Contact Us
For cancellation, return or refund enquiries, please email:
Customers outside the United Kingdom may also have mandatory rights under the laws of their country of residence.